> While I agree with their decision to use both qualitative and quantitative methods, I'm skeptical about their approach to qualitative feedback specifically. Relying exclusively on an open feedback channel may give a limited view of developers’ satisfaction with the tool and their use cases with it.
22% of the 4.5M suggestions means that 3.5M suggestions are declined and I guess this has more distraction for engineers than a boost for productivity.
> While I agree with their decision to use both qualitative and quantitative methods, I'm skeptical about their approach to qualitative feedback specifically. Relying exclusively on an open feedback channel may give a limited view of developers’ satisfaction with the tool and their use cases with it.
I am curious on how you would measure further.
22% of the 4.5M suggestions means that 3.5M suggestions are declined and I guess this has more distraction for engineers than a boost for productivity.