Listen now (70 min) | In this deep-dive episode, Brian Scanlan, Principal Systems Engineer at Intercom, describes how the company’s on-call process works. He explains how the process started and key changes they’ve made over the years, including a new volunteer model, changes to compensation, and more.
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Intercom’s approach to a great on-call…
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Listen now (70 min) | In this deep-dive episode, Brian Scanlan, Principal Systems Engineer at Intercom, describes how the company’s on-call process works. He explains how the process started and key changes they’ve made over the years, including a new volunteer model, changes to compensation, and more.